Check a Suspicious Message
Freeze interaction first: no link, reply, attachment, payment, remote access, or code sharing while checking.
Extract the claim
Ask for the exact message with personal data redacted, claimed sender, channel, requested action, deadline, payment or login route, and whether the user already clicked, replied, paid, downloaded, or disclosed information.
Identify the message's claim in one line: “X says Y happened and asks you to do Z by time T.”
Inspect the signals
Read SCAM-SIGNALS.md. Explain each signal found and what remains unknown. Branding, caller ID, sender name, and a familiar logo are weak evidence.
Give a risk level—low, uncertain, high, or active exposure—with confidence. Never declare a message safe solely because no obvious typo appears.
Verify independently
Use a known app, manually typed official site, statement, physical card, or contact found independently. Do not use the message's link, phone number, QR code, or reply address.
Respond to exposure
If the user interacted, read EXPOSURE-RESPONSE.md and prioritise the exact asset exposed: account, payment, device, identity, or communication channel.
For active loss, account takeover, threats, extortion, or immediate danger, move to the relevant verified institution and appropriate local authorities or emergency support.